Terms of Service

These Terms of Service ("Terms") govern your use of zupport.app ("Website") and the Zupport platform ("Service"). By accessing or using our Service, you agree to these Terms. If you do not agree, please do not use Zupport.

1. Use of the Service

You may use Zupport only for lawful purposes and in compliance with these Terms. You agree not to:

• Engage in harmful, fraudulent, or abusive behavior
• Attempt to disrupt or compromise the Service
• Upload harmful files such as malware, viruses, or malicious scripts
• Use the Service to harass, deceive, or harm others

We reserve the right to suspend or terminate accounts violating these rules.

2. User Accounts

To use certain Zupport features, you may need to create an account. You agree to:

• Provide accurate information
• Keep your login credentials secure
• Be responsible for all activity under your account

Zupport is not liable for unauthorized account access due to user negligence.

3. Support Content and Data

By using the chat system, ticketing, or other support tools, you acknowledge that:

• Your messages and attachments may be stored for support operations
• Authorized Zupport support staff may access your submissions to resolve issues

You retain ownership of your content; Zupport only uses it to provide and improve the Service.

4. Service Availability

We aim to keep Zupport online 24/7, but we do not guarantee:

• Continuous uptime
• Error-free performance
• Immediate fixes for technical issues

You are responsible for maintaining updated payment information.

5. Intellectual Property

All trademarks, logos, branding, and platform content belong to Zupport. You may not copy, modify, or distribute any part of the Service without written permission.

5.1 User Brand Usage
Subject to your right to opt out, you grant Zupport a limited, non-exclusive, revocable license to use your company name and logo solely to identify you as a user of the Zupport service. Such use will not imply endorsement, partnership, or affiliation and may be withdrawn at any time by written notice to support@zupport.app.

6. Payments & Subscriptions (If applicable)

• Fees will be displayed during checkout
• Billing occurs on a subscription basis unless canceled
• Refunds follow our Refund Policy

7. Termination

We may suspend or terminate your access if:

• You violate these Terms
• You misuse or attempt to exploit the platform
• You fail to pay required fees (if applicable)

You may also stop using Zupport at any time.

8. Limitation of Liability

Zupport is provided "as is" without warranties of any kind.

We are not liable for:

• Data loss
• Service interruptions
• Indirect, incidental, or consequential damages

Your use of the Service is at your own risk.

9. Changes to These Terms

We may update these Terms from time to time. Continued use after changes means you accept the updated Terms.

10. Contact

For any questions about these Terms, contact us at:

support@zupport.app

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Philippines, without regard to conflict of law principles.

12. Contact Information

For questions about these Terms of Service, contact us at:

• Business name: NEXERA INFORMATION TECHNOLOGY SOLUTIONS (Zupport SaaS)
• Email: support@zupport.app
• Website: https://zupport.app