Privacy Policy

1. Information We Collect

a. Information You Provide

When you interact with the Zupport platform or communicate with our support team, we may collect:

• Name or username
• Email address or contact details
• Chat messages and conversation history
• Support tickets, attachments, or screenshots you upload
• Business or account information (if applicable)

b. Information Collected Automatically

We may collect technical data such as:

• IP address
• Device and browser type
• Usage data and interaction logs
• Time and date of your session

This information helps us improve performance, troubleshoot issues, and maintain platform security.

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our customer support services
• Respond to questions, requests, or technical issues
• Enhance Zupport's features, experience, and system performance
• Ensure security, prevent fraud, and maintain system integrity
• Send updates or service notifications related to your account

We do not use your chat content for advertising purposes or for training external AI systems.

3. Data Storage and Security

• Zupport uses industry-standard encryption and security practices
• Only authorized personnel can access support data
• Chat and ticket history is stored securely within our system
• Data is retained only as long as necessary for support and operational purposes, unless a longer retention period is required by law

4. Data Sharing

We do not sell your personal information.

We may share your information only with:

• Authorized Zupport staff
• Service providers supporting our operations (hosting, analytics, email services)
• Regulatory authorities when required by law

All third-party partners are bound by confidentiality and data-protection agreements.

4.1 Brand Logos and Marketing References

By using the Zupport platform, you grant Zupport a non-exclusive, royalty-free, limited, and revocable license to display your company name, brand name, and/or logo on the zupport.app website and in Zupport's marketing or promotional materials, solely for the purpose of identifying you as a customer or integration user.

• Use is limited to factual identification purposes only
• No implication of endorsement, partnership, or joint venture
• No inclusion of confidential, personal, or customer data
• Compliance with applicable privacy and data protection laws, including GDPR

You may opt out or request removal at any time by contacting support@zupport.app. Requests will be handled within a commercially reasonable timeframe.

5. Cookies and Analytics

zupport.app uses cookies and analytics tools to:

• Improve website performance
• Understand usage behavior
• Personalize user experience

You may disable cookies through your browser settings at any time.

6. Your Rights

Depending on your location, you may request:

• Access to your personal data
• Correction or deletion
• Export of your data
• Withdrawal of consent
• Restriction of processing

You may also object to the use of your brand name or logo at any time by contacting support@zupport.app.

7. Third-Party Links

Our website may contain links to third-party services. We are not responsible for their privacy practices.

8. Changes to This Policy

We may update this Privacy Notice from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

9. Contact Us

For questions about this Privacy Notice or how we handle your data, contact us at:

support@zupport.app